Return Policy
At BollyWoo (A Dreamworld Digital Shoping Private Limited brand), we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.
Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible.
We assure you that all products sold on BollyWoo are brand new. In case the product you received is 'Damaged', 'Defective', ‘Doesn’t fit you well’ or 'Not as described', our Friendly Returns policy has got you covered.
In any case, all your purchases on BollyWoo are backed by Buyer Protection for 7 days from the date of delivery, in case you face any issues.
Exchange
We collaborate with production houses, to ensure that the products you receive are authentic and licensed. And our production team ensures that the fit and feel of the products is exactly like the ones you see on the screen.
Refund
If you are not at all happy with the product you received, you may easily get a refund in your BollyWoo Wallet or in your bank account.
All you need to do is place a refund request from your BollyWoo Account.
In case you want a refund in your bank account, please make sure to submit your own bank details.
Refund request with the bank details in the name of any other person will not be processed.
How do I return an item purchased on bollyWoo?
You may place a request for exchange or refund within 7 days from the date of delivery. There are two options for refund:
- Bank Refund, wherein you have to fill in your own bank details asked for on your Bollywoo account and the refund will be made to that bank account as soon as we receive the product in proper condition.
- Wallet Refund, wherein you will receive your amount back in your Bollywoo wallet and you can use that amount later to buy anything on from our website.
Tip
Login to BollyWoo, place a return request:
1. Create a Return Request
- Go to 'My Account'
- Go to 'My Orders'
- Click 'Return' to open the Return Request form
- Select 'Replacement' or 'Refund'
2. 'Item to be Returned' is picked up
The item you wish to return will be picked up from your doorstep.
3. Replacement/Refund Initiated
Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.
Important
Please ensure that the product is in unused and is in original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories. Please also note that no return request shall be entertained after 7 days from the date of delivery.
Hassle-free Returns
We try our best to offer you a hassle-free returns experience.
- Returns including all replacements/pickups are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy.
Exceptions
There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing from the package you've received including price tags, labels, original packing, freebies & accessories.
- Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
- Specific categories like innerwear, lingerie, socks and clothing freebies.
- Any consumable item that has been used or installed.- Products with tampered or missing serial numbers.
- Made-to-order / customized products.
How do I cancel an order?
You can cancel your order online before the product has been shipped. Unfortunately, an order cannot be cancelled once the item has been shipped or delivered to you.
International Return Policy
Thank you for choosing Bollywoo. We value your satisfaction and want to ensure that your
shopping experience with us is enjoyable. In order to provide a transparent and convenient
return process for our international customers, we have established the following International
Return Policy:
1. Eligibility:
● Our International Return Policy applies to customers who have made purchases
from outside of India.
● The return policy is valid for all products purchased through our official website
or mobile application.
2. Return Period:
● Customers are eligible to initiate a return within 7 days from the date of
delivery.
● After the 7-day period, unfortunately, we cannot accept returns or offer refunds.
3. Return Conditions:
● All returned items must be in their original condition, unworn, unwashed, and
with all original tags and labels attached.
● We reserve the right to reject returns that do not meet these conditions or appear
to have been used or damaged by the customer.
4. Return Process:
● To initiate a return, customers must contact our customer support team via email
at care@bollywoo.ooo or through our website's customer service return tab
within the 7-day return period.
● Our customer support team will guide customers through the return process and
provide a return authorization code (RAC) if the return is deemed eligible.
● The customer is responsible for shipping the item back to us, and we
recommend using a tracked shipping method to ensure safe delivery.
● Upon receiving the returned item, our quality control team will inspect it to
ensure it meets the return conditions.
● If the return is approved, customers will be eligible for a refund or store
credit, as per their preference.
5. Refund Options:
● Customers can choose between a refund to the original payment method used
during the purchase or a store credit for future purchases.
● Refunds will be processed within 14 business days after the returned item has
been received and inspected.
● Please note that any shipping charges, customs duties, or taxes paid on the
original purchase are non-refundable.
6. Exchange Policy:
● At this time, we do not offer direct exchanges for international customers. If
you wish to exchange an item, we kindly ask that you return the original item for
a refund or store credit and place a new order for the desired item.
7. Damaged or Defective Items:
● If you receive a damaged or defective item, please contact our customer support
team immediately with supporting evidence such as photographs.
● We will assess the situation and provide assistance to ensure a satisfactory
resolution, which may include a refund, replacement, or store credit.
8. Non-Returnable Items:
● For hygienic reasons, we cannot accept returns or exchanges for intimate
apparel, swimwear, and accessories.
● Additionally, custom-made or personalized items cannot be returned unless they
are damaged or defective upon arrival.
9. Dispute Resolution:
● In the event of any dispute regarding returns, refunds, or exchanges, we
encourage customers to reach out to our customer support team for assistance.
We will strive to resolve any issues in a fair and prompt manner.
Please note that this International Return Policy is subject to change at the discretion of
Bollywoo. We recommend reviewing the policy before making a purchase. For any further
clarification or assistance, please feel free to contact our customer support team.
Thank you for choosing Bollywoo - THE OFFICIAL INDIAN MOVIES FASHION &
MERCHANDISE BRAND.
We appreciate your trust and look forward to serving you again.